Agency Banking Manager

Job Description

AFC Commercial Bank, a subsidiary of AFC Holdings seeks to recruit a Manager: Agency Banking.

Reporting to: The Sales and Distribution Manager

The Manager: Agency Banking will be responsible for ensuring that high-quality service is provided by Bank Agents. The incumbent will also be responsible for the preparation of revenue, business analytics and service reports.

Duties and Responsibilities

• Planning, monitoring and executing agency banking strategies.
• Growing the Bank’s entire agency banking business/network and agency banking relationship management.
• Submitting proposals for new Agency banking applications to Senior Management for onward application to RBZ.
• Ensuring that all Agents meet all the requirements as per agreement between the Bank and Agents.
• Evaluating agency banking processes and procedures from time to time for efficient operations, compliance and better controls.
• Liaising closely with other departments and vendors for end-to-end integrated governance of day-to-day agency banking activities.
• Closely monitoring the market for dynamics on customer behavior, competition, policies, and regulations.
• Assessing data for agency channels to form routine information for performance monitoring and evaluation.
• Providing management information on agency banking whenever requested.
• Supervising agency banking personnel on their agency banking day-to-day activities and targets.

Job Skills and Competencies

• Sound interpersonal skills.
• Team player.
• Customer-focused.
• Excellent management skills.

Qualifications and Experience

• A Degree in Marketing/Banking & Finance or equivalent.
• Diploma in OBZ is an added advantage.
• A knowledge and interest in Electronic Banking.
• 3 years relevant experience preferably in a commercial bank set up.

Interested candidates should submit applications, accompanied by a detailed resume no later than 21 June 2023. All applications should be emailed to [email protected] clearly indicating the position being applied for as your e-mail subject reference.

Please note that only shortlisted applicants will be responded to.