Business Process Excellence Professional

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Business Process Excellence Professional

  • Post Date:January 14, 2022
  • Views 854
0 Applications
  • Career Level Specialist
    Qualification Degree
    Experience 5-10 Years
  • Industry Transportation
Job Description

At CEVA, we believe that logistics is a people business, that’s why we create an environment of trust and team spirit – we encourage initiative and we empower our talent to grow in their careers. We are supply chain experts and live and breathe it every day. We offer a broad range of services in Contract Logistics, Air, Ocean and Ground management thanks to our 78,000 employees, operating in more than 160 countries. At CEVA, we are passionate about our work and the value we deliver to our customers and as a company, we are growing at a fast pace – do you Dare to Grow with us?


You will Support compliance to usage of Operational systems and respective enhancements. Station Process (including inherent policies and procedures) compliance and improvements. Be the direct link between the BL and end users. Be the “mentor” of local users.


Standardization of Operational Processes:

  • Existing country: Ensure that all SOP link to cargo wise job creation / profit sharing / communication with the network are correctly applied. Maintain continuous training and refresh training on SOP. Ensure that all generic document and SharePoint are up to date (Station profile, worldwide directory, ONE ID …)
  • New Country: Assist on all strategical meeting to ensure good understanding of all stakeholder regarding CEVA Standards. Perform functional gap analysis to ensure compliance with Ceva standards. Purpose any change if needed to comply with Ceva Standards.
  • Work closely with IT and local key user and manager to gather all needed information. Test the CW environment and highlight any potential issue vs local processes. Create Change request if needed.

Process and operational Excellence:

  • Create and maintain the Segregation of Duties (role of each user).
  • Ensure that needed access in the different system has been granted and maintain it. Assist super user and manager in understandings of Ceva standards in term of KPI, Data Quality, Compliance check and other local requirement.
  • Create and / or adapt any specific SOP link to local businesses / constraints.
  • Alert GHO and regional head of any potential weakness both in term of processes and human resources

Coach and Mentor Users:

  • Provide clarification to end users in regards to Station Process and Operational Systems, answering specific queries, sharing good practices and communicating changes and new developments.
  • Provide specific training, based on the end users need (based on global training modules).

Continuous Improvement:

  • Identify improvement opportunities in the operational systems, assess changes proposed by the end users and create (or review) change request.
  • Submit and discuss CR with the BL at Regional and Global level (and eventually with IT).
  • Follow-up respective implementation.

Support to operational systems enhancement:

  • Create CRs for local needed functionalities, do training to support an efficient implementation and follow-up to ensure an effective deployment.
  • Perform UAT for systems’ new functionalities and enhancements.
  • Provide feedback per GHO BPE and IT teams requests.
  • Escalate local issues not being resolved


Education and Experience:

  • Degree – Supply Chain, Engineering, Management or Administration
  • Minimum five years’ experience in Operations (end user– Air or ocean or both minimum two years with CEVA / two years of OFS experience
  • Certified Specialist in Cargo wise


  • Very good knowledge of Air, Ocean and/or ground operations
  • Excellent knowledge of specific Air or Ocean processes and related tools (INTTRA / DESCARTES / RATE MANAGEMENT SYSTEM)
  • Full understanding of CW1 functionalities on all modules


  • Profound ability to interpret and analyze documents and procedures
  • Knowledge and experience with process engineering and improvement methodologies
  • Good communication skills in English
  • Initiative taker
  • Training / Pedagogical skills.
  • Team spirit


With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a competitive benefits package.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.



We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [email protected]. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.