Business Support Manager

Job Description

Location: Harare, Zimbabwe
Job Type: Full time
Job Requisition ID: R-009906

Main Purpose:

Manage the main part of the Order to Cash process. Provide all back office and logistic support to the business by leading activities of supply, scheduling, pricing and Customer Service Centre. Ensure smooth integration of activities with finance and operations to support sales.

Knowledge Skills and Abilities, Key Responsibilities:

Key Responsibilities:

Responsible for Customer Service Centre, Pricing & Fuel supply, Delivery scheduling
Manage Customer Service Centre (all products): main contact point for customers, input customer master data, offers, orders, loading orders, BL, invoices by ensuring that support teams understand the end-to-end business process so as to be able to offer quality support to the business. In addition will communicate to and engage key business stakeholders across functions on a regular basis through formal and informal means
Pricing & Supply: maintain price databases (fuel and lubes), confirm supply of oil products
Delivery scheduling: organize dispatching and deliveries of trucks & vans for both fuels and lubes supported by clearly mapped out process and KPI
Ensure coordination within the department and interface with the other depts are optimized. Ensure that department roles are properly staffed.
Ensure that contracts with customers and service providers are up-to-date and implemented accordingly, ensure
that systems are up to date and all administrative documentation correctly maintained.

Requirements:

Experience:

• Superior degree with experience of managing Sales administration department, logistics, dealing with customers.5 years minimum of experience in a distribution business including supply chain exposure and retail operations. Oil Industry experience will be an advantage.

Skills:

• Strong computer and ERP skills required: MS Office Excel in particular, ERP order to Cash or Sales Administration module

Competencies:

• Customer focused and service oriented
• Strongly organized and structured
• Innovation
• Strong team player
• Leadership skills
• People Management skills

Key Relationships and Department Overview:

Key Relationships:

• Internal – Puma Supply, , Sales department, Operations , Finance Manager, Controller and Chief accountant
• External – Customers, Government authorities, Oil companies, External auditors