Camp Manager

Job Description

Location: Hwange/Mana Pools, Zimbabwe
Job Type: Contract
Minimum experience: Mid-Senior
Company primary industry: Leisure, Travel and Tourism
Job functional area: Operations
Contract term: 12

Job Summary:

As the Camp Manager, your role is to ensure the smooth and efficient operation of our camp facility. You will be responsible for managing day-to-day operations, supervising staff, organizing programs, providing excellent customer service, and maintaining a safe and enjoyable environment for all guests. This role requires strong organizational skills, attention to detail, excellent communication abilities, and the ability to work effectively in a fast-paced and dynamic camp environment.

Key Responsibilities:

• Overseeing all camp operations, including guest check-in and check-out, staff scheduling, program coordination, facility maintenance, and administrative tasks.
• Developing and implementing camp policies, procedures, and guidelines, ensuring compliance with safety regulations and industry best practices.
• Supervising camp staff, providing guidance, training, and support to ensure that they are delivering exceptional customer service, following camp protocols, and maintaining a positive and inclusive camp culture.
• Designing and organizing camp programs, activities, events, catering to different age groups and interests, in order to provide an engaging and memorable camp experience for all guests.
• Managing camp budgets, track expenses, and ensure financial targets are met by monitoring and controlling costs.
• Maintaining effective communication channels with guests, staff, and external stakeholders in order to provide regular updates, address concerns, and build positive relationships.
• Overseeing the implementation and adherence to health and safety protocols, including emergency procedures, risk assessments, and equipment maintenance, to ensure the well-being and security of all guests and staff.
• Managing camp inventory, supplies, and equipment, coordinating purchasing, receiving, and inventory control activities as needed.
• Recruiting, hiring and training camp staff on service standards.
• Conducting performance evaluations and implementing disciplinary action when necessary.
• Stays up to date with industry trends, attend relevant professional development opportunities, and contribute to ongoing improvements and innovations in the camp operations.

Qualifications and Skills:

• Bachelor’s degree in Tourism & Hospitality, Business Administration, or a related field is preferred.
• Minimum of (three) years’ work experience in a camp environment is highly desirable.
• Strong leadership, supervisory, and team-building skills, with the ability to motivate and inspire others.
• Excellent organizational and time-management abilities, with a focus on detail and quality.
• Outstanding written and verbal communication skills, with the ability to interact effectively with campers, families, and staff of diverse backgrounds.
• Should be a holder of a valid Class 4 Driver’s License.
• Proficiency in using MS Office Suite, and other relevant computer applications.
• First Aid and CPR certification is required, with additional outdoor/remote area certifications being advantageous.
• Flexibility to work irregular hours, including evenings, weekends, and public holidays, as dictated by camp needs.
• Physical stamina and ability to perform active tasks, sometimes in adverse weather conditions.
• Caring and nurturing demeanor, with a passion for working with children and creating positive experiences.

Closing Date: 10 June 2024

Note: This job specification is intended to outline the general responsibilities and requirements of the role. It is not exhaustive and may be subject to change or modification at the discretion of the organization.