Client Service Consultant

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Client Service Consultant

  • Post Date:May 23, 2023
  • Views 1605
0 Applications
  • Career Level Consultant
    Qualification Degree
    Experience 3-5 Years
  • Industry Business
Job Description

Location: Harare
Job Requisition id: JR-39876

Your time is now to be your exceptional best at Old Mutual!

Job Description

  • Real-time responses to customer queries logged through WhatsApp, Facebook, Instagram, Twitter, LinkedIn.
  • Manages all incoming content, such as comments, messages, mentions logged through the platform walls and answering them or reacting to them in an appropriate manner.
  • Daily reporting of customer queries logged through the voice, email and SMS.
  • Identify and highlight trends in any customer queries.
  • Social media monitoring and trends analysis on online platforms.
  • Generates reports on trends and query drivers.
  • Attends to walk in customers professionally.

Skills

  • Call Center,
  • Client Relationship,
  • Collecting Information,
  • Communication,
  • Critical Thinking,
  • Media Platforms,
  • Negotiation,
  • Social Media

Closing Date: 24 May 2023