Clients Relations Officer

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Clients Relations Officer

  • Post Date:February 15, 2023
  • Views 607
0 Applications
  • Career Level Officer
    Qualification Degree
    Experience 3-5 Years
  • Industry Business
Job Description

A great opportunity to be at the forefront of shaping a critical development sector, making a real difference marketing and trading of commodities in Zimbabwe, and working in a dynamic and fast
paced environment.

Introduction

A position has arisen at the Zimbabwe Mercantile Exchange (ZMX), to be filled by a Clients Relations Officer. We are looking for a qualified person to build and preserve trusting relationships with our customers. We’ll rely on you to find ways to outperform our competition and maintain our company’s positive image.

Job Description/Responsibilities

  • Building positive relationships with clients;
  • Understand customer needs and develop plans to address them;
  • Identify key staff in client companies and stakeholders and cultivate profitable relationships;
  • Resolve customer complaints quickly and effectively;
  • Forward upselling and cross-selling opportunities to the sales team;
  • Promote efficient trades and customer service processes;
  • Aim to preserve customers and renew contracts
  • Build an effective working relationship with all relevant stakeholders involved in the livelihoods sector.

Mandatory Qualifications, Personal Qualities, Skills, Experience and Competencies Required  (Person Specification)

  • A BSc degree, or equivalent level of academic and professional experience in Administration.
  • At least 3 years’ experience of working in Zimbabwe or a similar context.
  • Excellent analytical and communication skills, and experience of producing high quality briefings.
  • Demonstration of effective team-working and the capacity to develop strong working relationships.
  • Knowledge of customer relationship management (CRM) practices.
  • Experience in customer service is preferred.

Remuneration: A competitive salary and benefits will be discussed with shortlisted candidates.

To Apply

Please send your detailed CV to [email protected] by close of business 16 February 2023.