Clients Relations Officer

Job Description

A great opportunity to be at the forefront of shaping a critical development sector, making a real difference marketing and trading of commodities in Zimbabwe, and working in a dynamic and fast
paced environment.

Introduction

A position has arisen at the Zimbabwe Mercantile Exchange (ZMX), to be filled by a Clients Relations Officer. We are looking for a qualified person to build and preserve trusting relationships with our customers. We’ll rely on you to find ways to outperform our competition and maintain our company’s positive image.

Job Description/Responsibilities

• Building positive relationships with clients;
• Understand customer needs and develop plans to address them;
• Identify key staff in client companies and stakeholders and cultivate profitable relationships;
• Resolve customer complaints quickly and effectively;
• Forward upselling and cross-selling opportunities to the sales team;
• Promote efficient trades and customer service processes;
• Aim to preserve customers and renew contracts
• Build an effective working relationship with all relevant stakeholders involved in the livelihoods sector.

Mandatory Qualifications, Personal Qualities, Skills, Experience and Competencies Required  (Person Specification)

• A BSc degree, or equivalent level of academic and professional experience in Administration.
• At least 3 years’ experience of working in Zimbabwe or a similar context.
• Excellent analytical and communication skills, and experience of producing high quality briefings.
• Demonstration of effective team-working and the capacity to develop strong working relationships.
• Knowledge of customer relationship management (CRM) practices.
• Experience in customer service is preferred.

Remuneration: A competitive salary and benefits will be discussed with shortlisted candidates.

To Apply

Please send your detailed CV to [email protected] by close of business 16 February 2023.