Customer Experience Officer

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Customer Experience Officer

  • Post Date:July 10, 2023
  • Views 1041
0 Applications
  • Career Level Officer
    Qualification Degree
    Experience 1-3 Years
  • Industry Banking
Job Description

Role Profile

  • Professionally addressing customer inquiries and providing prompt and accurate assistance.
  • Responding to customer queries in a timely and effective manner, via phone, email, social media, and chat applications.
  • Identify customer needs, taking proactive steps to maintain positive customer experiences.
  • Adhere to banking regulations and _ internal policies when resolving customer enquiries and queries.
  • Empathetically resolve customer complaints/concerns effectively and efficiently.
  • Working collaboratively with colleagues from different departments to address complex customer inquiries or resolve issues that require cross-functional coordination.
  • Gather customer feedback for improvements on banks, products and services.

Skills and Competencies

  • Positive attitude.
  • Efficient time management
  • Ambitious and energetic, able to get things done.
  • Confident and resilient.
  • Excellent communicator and motivator.
  • Attention to detail.
  • Self-starter.
  • Multi-lingual speaker (Shona, English and Ndebele).


  • 2 “A” Levels
  • 5 ‘O’ levels including Mathematics and English.
  • Degree in Marketing or any commercial subjects.
  • IOBZ Diploma.
  • Minimum 2 years customer service in a bank or similar.

Suitable candidates are invited to submit their applications to [email protected] by 11 July 2023