Customer Experience Officer

Job Description

Role Profile

• Professionally addressing customer inquiries and providing prompt and accurate assistance.
• Responding to customer queries in a timely and effective manner, via phone, email, social media, and chat applications.
• Identify customer needs, taking proactive steps to maintain positive customer experiences.
• Adhere to banking regulations and _ internal policies when resolving customer enquiries and queries.
• Empathetically resolve customer complaints/concerns effectively and efficiently.
• Working collaboratively with colleagues from different departments to address complex customer inquiries or resolve issues that require cross-functional coordination.
• Gather customer feedback for improvements on banks, products and services.

Skills and Competencies

• Positive attitude.
• Efficient time management
• Ambitious and energetic, able to get things done.
• Confident and resilient.
• Excellent communicator and motivator.
• Attention to detail.
• Self-starter.
• Multi-lingual speaker (Shona, English and Ndebele).

Qualifications

• 2 “A” Levels
• 5 ‘O’ levels including Mathematics and English.
• Degree in Marketing or any commercial subjects.
• IOBZ Diploma.
• Minimum 2 years customer service in a bank or similar.

Suitable candidates are invited to submit their applications to [email protected] by 11 July 2023