Role Profile
- Professionally addressing customer inquiries and providing prompt and accurate assistance.
- Responding to customer queries in a timely and effective manner, via phone, email, social media, and chat applications.
- Identify customer needs, taking proactive steps to maintain positive customer experiences.
- Adhere to banking regulations and _ internal policies when resolving customer enquiries and queries.
- Empathetically resolve customer complaints/concerns effectively and efficiently.
- Working collaboratively with colleagues from different departments to address complex customer inquiries or resolve issues that require cross-functional coordination.
- Gather customer feedback for improvements on banks, products and services.
Skills and Competencies
- Positive attitude.
- Efficient time management
- Ambitious and energetic, able to get things done.
- Confident and resilient.
- Excellent communicator and motivator.
- Attention to detail.
- Self-starter.
- Multi-lingual speaker (Shona, English and Ndebele).
Qualifications
- 2 “A” Levels
- 5 ‘O’ levels including Mathematics and English.
- Degree in Marketing or any commercial subjects.
- IOBZ Diploma.
- Minimum 2 years customer service in a bank or similar.
Suitable candidates are invited to submit their applications to recruitment@nmbz.co.zw by 11 July 2023