Cimas seeks a Customer Experience Representative Contact Centre

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Customer Experience Representative - Contact Centre

Post Date:June 27, 2023
Views 118

0 Applications

Career Level Other
Qualification Degree
Experience 1-3 Years
Industry Health Care

Job Description

The Group wishes to invite applications from suitably qualified & experienced individuals to fill in the Customer Experience Representative – Contact Centre role that has arisen in our organisation.

The Role

Be the first point of contact for any customer who has a question or an issue with a product or service
Offers solutions through active listening to the clients’ problems, be it product or service information, membership/account status checks, benefit inquiry etc.
Manage large amounts of incoming traffic and reports daily on statistics and detail
Capture full query details in requisite system and update as it is resolved.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents following communication procedures, guidelines, and policies
Take the extra mile to engage customers and build customer advocates
Generate sales leads and forward to Business Development Team from enquiring clients
Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
Identifying customer needs and taking proactive steps to maintain positive experiences.
Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
Documenting processes and logging technical issues, as well as customer compliments and complaints.
Keeping informed of industry trends and new CRM technologies.

The Person

5 ‘O’ Levels.
Degree in Humanities/Social Sciences or equivalent.
At least 2 years’ experience in Customer service/Retail or Service industry (Recent graduates also welcome)
Excellent verbal and written communication skills and an ability to prepare accurate reports.
Ability to plan and organise in line with job requirements.
Ability to analyse and solve work related problems while achieving the right outcome simultaneously.
Ability to interact, negotiate and achieve targets.

If you are interested and you meet the stipulated requirements, please submit your letter of motivation and CV to this email ci[email protected] no later than Monday the 3rd of July 2023.

Clearly highlight the position applied for in the email subject.

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