Toyota Zimbabwe seeks a Customer Relations Coordinator

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Once you’ve identified some job sites that are reputable, sign up and review your account’s privacy settings before uploading your CV. The best sites to use are those that allow you to choose whether you would like to display your CV publicly, hide some of your information, or keep the entire thing private until you find a job you’re interested in applying for. If any of the websites you’ve picked out don’t give you this option, it might be worth giving them miss as it’s best not to have all of your details online for everyone to see.
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Application deadline date has been passed for this Job.

This job has been Expired

Customer Relations Coordinator

Post Date:February 2, 2023
Views 779

0 Applications

Career Level Coordinator
Qualification Diploma
Experience 1-3 Years
Industry Transportation

Job Description

NEC Grade: 8

Applications are invited from suitably qualified and experienced persons for this position that has arisen at our Msasa Branch. Reporting to the Customer Relations Officer the successful incumbent should have the following attributes:

Qualifications, Knowledge and Experience

First Degree (or part thereof) or Diploma in Marketing or Public Relations with emphasis on Customer Relations/ Customer Care, etc.
At least 2 years’ experience and proven ability within the field of customer services.
Solid Public Relations Skills.
Experience Delivery of excellent customer service.
Good interpersonal and social skills to communicate at all levels.
Good computer skills, and knowledge of SAP will be an added advantage

Duties Include

Communicates with Parts/Sales/Service customers about their experiences with product or service — collects customer feedback.
Ensures that every complaint raised is resolved by making follow-ups and close the complaint if customer highlights satisfaction.
Produces a quarterly report on the database audit
Manage one of the Organisation’s chat lines.
Attend to all unanswered calls transferred from reception to different extensions
Keep records of customer interactions, process customer accounts, produce monthly reports and file documents
Generates report for vehicles bought 5 months and produce Lapsed report.
Listens carefully to negative feedback from customers to ensure action is taken to eliminate recurring complaints
Create sensible solutions to new situations balancing the needs of the customer with the imperatives of the company.

In addition, applications should have an ability to apply creative thinking to find solutions to problems and deal with complex and challenging situations.

Applications, including a comprehensive CV, should be forwarded to: [email protected]

Closing Date: 3 February 2023

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