Customer Service Officer

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Customer Service Officer

  • Post Date:February 2, 2023
  • Views 1509
0 Applications
  • Career Level Officer
    Qualification Diploma
    Experience 1-3 Years
  • Industry Banking
Job Description

Contract Duration: 6 Months Contract
Business Unit: Retail Banking & BBU
Geographical Area: Chinhoyi Branch
Department: Branch Operations
Vacancy Manager: Team Leader

Purpose of the job

Develop mutually beneficial long-term relationships with the bank’s Mass customers.

Main Focus Areas

  • Providing a first-class level of service to ensure that clients are satisfied and continue to do business with BancABC.
  • Champion the BancABC customer experience ensuring the delivery of quality advice, recommendations, and solutions to customers.
  • Continually identify opportunities for improvements intended to grow the reputation of BancABC Mass service and proposition.
  • Adopt “hands on” approach to client contact and follow up.
  • Develop an in-depth knowledge and understanding of the markets, banking and other wealth management products and services in order to match our offering with client needs.
  • Take ownership for, and delivery of individual sales and revenue targets.
  • Source new target market clients that support the attainment of business objectives and targets.
  • Effectively manage referred clients to deliver financial targets.
  • Provide a first-class level of service to ensure that clients are satisfied and continue to do business with BancABC, additionally generate target market referrals as a result.
  • Maintain and update accurate client information.
  • Act in accordance with all regulatory, compliance and KYC policies (both internal and external) and communicate to clients as appropriate.
  • Build productive relationships with referral sources, within the branch network, instilling a sense of teamwork and pro-activity with client referral.
  • Pro-actively participate as a member of the relationship management team contributing towards team targets and promoting teamwork.
  • Contribute effectively to team activities including the generation of new sales ideas and initiatives.
  • Communicating with the customer articulately, accurately and paying attention to detail.
  • Promote the benefits of alternative methods of banking, by actively assisting customers where applicable.
  • Treating colleagues and clients with respect, understanding, consideration, knowledge and skill.
  • Answer the telephone in a timely and professional manner

Qualifications and Work Experience

  • 2 ‘A’ Levels
  • 5 ‘O’ levels including Mathematics and English
  • IOBZ Diploma or relevant degree
  • Minimum 2 years customer service in a bank or similar.

Skills and Competencies:

  • Positive attitude.
  • Efficient time management.
  • Ambitious and energetic, able to get things done.
  • Confident and resilient.
  • Excellent communicator and motivator.
  • Attention to detail.
  • Risk aware.
  • Task oriented.
  • Initiative.
  • Maturity and credibility

Job Related Knowledge

  • Knowledge of legal and regulatory issues typical for the country banking system.

Interested applicants who meet the job requirements should e-mail their CVs to [email protected] with the Heading: “Customer Service Officer” attaching all academic certificates and transcripts


Closing date: 03 February 2023 1630hrs.