Customer Services Officers x 4

Job Description

An opportunity has arisen for Customer Services Officer positions in the Financial Services sector based in and outside Harare.

Key Responsibilities:

• Promoting and marketing the company’s products
• On-board new and existing clients, loan requests and ensure generation of revenue form interest income and service fees.
• Conducting Know Your Customer (KYC) due diligence to assess suitability of potential clients for onboarding.
• Documenting all client engagement and transaction records electronically and in hard copy for decision-making and reference purposes.
• Undertake cross selling of products and services.
• Attend to Client Queries and Complaints among other duties.

Qualifications and Experience:

• IOBZ Diploma/ Degree in Business Studies/Administration, Management or equivalent.
• Minimum of 2 years’ experience in a Commercial Bank as Personal Banking Consultant, Customer Service Officer with knowledge of bank Telling duties.
• IMM Membership/ Customer Relationship Institute Membership or equivalent.
• Knowledge of any Banking Software. a
• Customer Care and Handling Skills.

Apply to [email protected] by no later than Friday 7th June 2024.