Information, Communication & Technology for Development (ICT4D) Specialist

Job Description

Job Title: Information, Communication & Technology for Development (ICT4D) Specialist
Department: Programs – Pathways project
Band: 8
Reports To: Strategic Information & Knowledge Management Manager
Country/Location: Zimbabwe/Harare

CRS Background

Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. Our Catholic identity is at the heart of our mission and operations. We welcome as a part of our staff and as partners, people of all faiths and secular traditions who share our values and our commitment to serving those in need.

Country Background

CRS has been supporting program activities in Zimbabwe since 1989 and has long-standing relationships with Church and non-Church partners and communities throughout the country. Zimbabwe program implements projects through 14 partner organizations in 30 districts in the areas of health, OVC, education, food security and agricultural livelihoods, and peacebuilding.

Job Summary:

Under the overall supervision of the Strategic Information & Knowledge Management Manager, you will be responsible for developing and maintaining an extensive project database in which all project data will be stored. You will contribute to the MEAL design of relevant data protocols and assist in standardizing data management procedures such as documentation and reporting as per PEPFAR standards. You will be able to generate accurate and timely data that can be used to inform project direction and strategic decisions

Job Responsibilities:

• Review, analyze, and validate data to ensure consistency, integrity and accuracy based on project specific guidelines.
• Troubleshoot any database or data flow challenges which may emerge.
• Responsible for integrating and providing technical support in the use of ICT4D applications to partner staff.
• Work with stakeholders to advise on appropriate ICT4D strategies and quality solutions for the project that enhance efficiency and improve analysis.
• Partner with project staff to prioritize and support integration and evolution of ICT solutions in improving the project implementation.
• Support the SIK Management Manager to implement MEAL capacity building plan for technical partner and LIP staff
• Train LIP staff on application of ICT4D tools and real time data-based decision making
• Participate in field monitoring visits with project teams and implementing partners and apply appropriate Data Quality Assessment (DQA) tools and process for joint decisions and actions. • Provide technical support (training, tools, etc.) to partners and communities to effectively monitor and advocate for quality OVC service delivery

Typical Background, Experience & Requirements:

Education and Experience

• Bachelor’s degree in Information Technology or another relevant field.
• Demonstrated professional expertise in development and management of ICT systems, Databases, ICT4D solutions and development and design of information systems
• At least 3 years’ experience in the NGO sector.
• Strong ability to interact effectively and collaboratively with government officials, international donors, partners, and other key stakeholders.
• Proficiency in English oral and written communication skills.

Personal Skills

• Attention to details, accuracy and timeliness in executing assigned responsibilities
• Ability to think strategically and to rapidly analyze diverse information from varied sources.
• Ability to work under pressure, balancing competing demands to achieve agreed-upon results.
• Ability to work in a team in a multicultural environment.
• Proactive, results-oriented and service-oriented

Travel Required (10% to field locations)

Key Working Relationships:

• Supervisory: Nil
• Internal: Accountability, Learning & Officer, MEAL Officer, other Pathways staff and CP ICT Officer and other country program staff
• External: Project partner staff, Consultants, other NGOs, ICT service providers.

Agency-wide Competencies (for all CRS Staff):

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

• Strategic Mindset
• Integrity
• Accountability & Stewardship
• Builds Relationships
• Develops Talent
• Continuous Improvement & Innovation

Those who meet the criteria outlined in the Job Description are invited to submit their applications and completed Employment Application Forms obtained from the link provided above together with a cover letter and a detailed Curriculum Vitae that includes names and email addresses of three traceable references. Applications should be clearly marked with the position applied for, e.g., “ICT4D Specialist” in the email subject line.

Please submit your applications by Wednesday, 25 August 2021 to The Country Representative at the following email address: [email protected]. Note that we will be shortlisting as we receive applications. Only short-listed candidates will be contacted

CRS does not charge application fees or processing fees to potential applicants or any fee throughout the recruitment process

Our Catholic identity is at the heart of our mission and operations. CRS carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
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By applying for this job, the candidate understands and acknowledges that CRS requires its staff to treat all people with dignity and respect. Further, s/he understands that if successful, s/he will be subject to a comprehensive background check, and personal/professional references will be asked to evaluate the candidate’s behaviors related to safeguarding-related topics.

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.