IT Coordinator (Mutare, Chipinge and Chiredzi)

Job Description

Plan International is an independent development and humanitarian organization that advances children’s rights and equality for girls. We believe in the power and potential of every child. We support children’s rights from birth until they reach adulthood and we enable children to prepare for – and respond to – crises and adversity.

We drive changes in practice and policy at local, national and global levels using our reach, experience and knowledge. In Zimbabwe, we have been building powerful partnerships for children for over 31 years. Plan International operates an equal opportunities policy and actively encourages diversity.

Reporting to the Country IT Specialist with a working relationship with the Program Area Manager, the IT Coordinator is responsible for the implementation of IT operational plans and overseeing IT service management covering Mutare,Chipinge and Chiredzi Program Areas based in Mutare.

Accountabilities

• Receiving, registering, classifying and ensuring resolution of all IT service support requests. Responsible for facilitating Level 1, 2 and 3 IT support.
• Responsible for the effective implementation of the IT incident management process and carries out corresponding reporting.
• Controling the lifecycle of all changes within the IT environment and the primary objective is to enable beneficial changes to be made, with minimum disruption to IT services.
• Responsible for maintaining a positive relationship with the department’s customers, identifying customer needs and ensuring that the IT Department is able to meet these needs with an appropriate catalogue of services. Also responsible for understanding, anticipating and influencing customer demand for services.
• Defining, analysing, planning, measuring and improving all aspects of the availability of IT services. Ensures that services and infrastructure are able to deliver the agreed capacity and performance targets in a cost effective and timely manner.
• Ensuring the confidentiality, integrity and availability of the organization’s assets, information, data and IT services.
• Identifying, assessing and controlling risks including analyzing the value of assets to the business, identifying threats to those assets, and evaluating how vulnerable each asset is to those threats. Ensures that the IT Department can provide minimum agreed service levels in cases of disaster, by reducing the risk to an acceptable level and planning for the recovery of IT services.
• Provide IT expertise to communities that the organisation works with. (IT as a medium of development).
• Provides support in corporate system implementation through related capacity building training interventions to PU staff and providing required support to users.
• Promote and abide by internal policies and procedures including but not limited to child protection policy, gender equality policy, code of conduct and mandatory reporting responsibility.
• Ensures that there are protocols and systems to monitor child protection in all issues of information technology at PA level.
• Promotes and abides by Plan policies and procedures including but not limited to: Gender equality mainstreaming, Child Protection Policy; Code of Conduct and the related mandatory reporting responsibilities.

Knowledge

• A degree or equivalent in Information Technology, Information Systems or Computer Studies with 3 years working experience.
• A minimum of 3 years’ experience supporting Cisco LANs and Active Directory environments.
• Qualifications in Project Management and/or IT Service Management will be an added advantage.
• Exposure in managing and implementing information systems and supporting technologies.
• Knowledge of Child Protection, community participation and partnership.

Skills

• Able to prioritise work effectively for execution with limited resources.
• Problem solving and decision making.
• Project management and analytical skills.
• Good communication skills.
• Strong analytical skills.
• Working knowledge of English and the common national language.

Behaviors

• Embrace Child-centeredness, Child protection, Community participation and partnership.
• Manage customer relationships and service.
• Networking, sharing information and best practices.
• Works collaboratively as a team player, listens actively and values contributions.
• Self management and personal accountability.

PLAN INTERNATIONAL’S VALUES IN PRACTICE

We are open and accountable

• Promotes a culture of openness and transparency, including with sponsors and donors.
• Holds self and others accountable to achieve the highest standards of integrity.
• Consistent and fair in the treatment of people.
• Open about mistakes and keen to learn from them.
• Accountable for ensuring we are a safe organization for all children, girls & young people.

We strive for lasting impact

• Articulates a clear purpose for staff and sets high expectations.
• Creates a climate of continuous improvement, open to challenge and new ideas.
• Focuses resources to drive change and maximize long-term impact, responsive to changed priorities or crises.
• Evidence-based and evaluates effectiveness.

We work well together

• Seeks constructive outcomes, listens to others, willing to compromise when appropriate.
• Builds constructive relationships across Plan International to support our shared goals.
• Develops trusting and ‘win-win’ relationships with funders, partners and communities.
• Engages and works well with others outside the organization to build a better world for girls and all children.

We are inclusive and empowering

• We empower our staff to give their best and develop their potential.
• We respect all people, appreciate differences and challenge equality in our programs and our workplace.
• We support children, girls and young people to increase their confidence and change their own lives.

Interested candidates who meet the above requirements are required to submit their curriculum vitae & cover letter outlining their suitability for the position. Plan International takes very seriously the responsibility and duty to ensure that we and anyone who represents us does not in any way harm or place at risk children and young people. In this regard, reference & background checks will be performed including clearances on child related offences in conformity with Plan’s Safeguarding Policy.

This position is open to Zimbabwean nationals
Location: Zimbabwe (Manicaland Program Area)
Type of role: Fixed Term Contract
Closing Date: 8 April 2022