Key Account Manager

Job Description

Functional area: Marketing
Country: Zimbabwe
City: Harare
Company name: Epiroc Zimbabwe (Private) Limited
Last date to apply: August 18, 2022

Main responsibilities

• Responsible for overall Epiroc business at the Zimplats site
• Responsible for representing Epiroc at customer site meetings as requested by the customer
• Responsible for acquiring key marketing intelligence at Zimplats to enable sales and revenue growth across all the Epiroc divisions (PSD, TLD and Capital Equipment)
• Responsible for maintaining and growing machines and components repair business at Zimplats operations
• Responsible maintaining and growing spare parts business at Zimplats operations
• Responsible for growing automation and technology (BEV retrofitting, FAM 3, Certiq etc.) business at Zimplats operations
• Responsible for overall PSD revenue performance at Zimplats
• Responsible for ensuring availability of spare parts and maintain the stock levels agreed with the customer
• Responsible for VMI contract management
• Responsible for non-VMI spare parts forecasting and satisfactory customer experience
• Track performance of products and services, and recommend customer centric solutions
• Investigate, document and report all complaints and claims for PSD on site
• Liaise with Head office workshop to meet customer repairs requirements
• Assist Head Office management to expedite customer purchase orders and payments on site
• Any other duties that may be assigned by the Supervisor

Education and experience requirements

• A good knowledge and understanding of Epiroc products and services
• Supervisory skills related to directing and workshop staff
• Computer literacy, in particular ability to work with Microsoft products and databases and BPCS
• Minimum of two years’ experience in a similar position.

Key competencies

• Interpersonal skills to work with customers
• Strong self-management character with process ownership
• Relevant business acumen and ability to sell products and services

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.

In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders.

We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at www.epirocgroup.com