Merchant Technical Officer

Job Description

Business Unit: Payments and Digital Financial Services
Geographical Area: Zimbabwe
Department: Payments and Digital Financial Services
Vacancy Manager: Merchant Services Manager

Purpose of the job

Responsible for all electronic banking applications to ensure adoption, usage, availability, and enhancement of functionality.

Focus Areas

Merchant setups and configurations

• Setup of merchants within 24 hours of acquisition,
• Accurate configuration of merchants on acquiring system,
• Proper filing of merchant applications and setup forms,
• Engagement with business for receipt of merchant applications,
• Regular engagement with branch and head office unit staff to create awareness of digital banking products,
• Sign off on all merchant setups timely.

Device configuration and deployment

• Setup of merchant devices within 24 hours of application,
• Deployment of devices within 48 – 72 hours of setup,
• Accurate configuration of devices Proper filing of device setup documents,
• Ensure devices / payment points are deployed within specifiedn timelines,
• Engagement with technology teams to report any system challenges
• Maintain all product governance papers.

Terminal usage and reporting

• Sales turnover targets Volume targets and Active ratio,
• Assist business units achieve sales targets,
• Regular visits to merchant shops to ensure devices are working as expected,
• Reporting any faults and replacement of faulty devices with 24 hours of receiving report.

Stakeholder and Merchant relationship management

• Productive working relationships,
• Prompt identification, management and mitigation of any risks relating to products,
• Build strong relationships with till operators and supervisors for our devices to be device of choice,
• Identify opportunities to leverage opportunities and share knowledge and lessons learnt.

Effective teamwork, self-management, and alignment with group values

• Demonstrate pride in BancABC and Atlas Mara’s brand and values,
• Handle stress in ways that do not negatively impact others
• Plan and manage own workflow, anticipating obstacles, work prioritization, and following through on objectives within agreed timeframes and according to quality standards,
• Act in an ethical, transparent, and morally defensible manner, including highlighting unethical practices,
• Continually share, debate, and communicate learnings,
• Flag and debate issues constructively,
• Promote a co-operative climate in working with others to achieve shared goals,
• Display skill at mentoring/coaching others and resolving conflict.

Qualifications and Work Experience

• Business / Technical Certificate or Diploma,
• 1+ years in card merchant support role,
• Ndebele speaking candidates have an added advantage.

Special Skills and Competencies

• Highly analytical and attentive to detail,
• Excellent interpersonal and communication skills with an ability to be assertive, when necessary,
• Able to interact confidently with senior stakeholders
• Sound planning and organising skills with an ability to work with minimal supervision
• Deadline driven
• Proactive, resilient, and tenacious.

Technical Prerequisite

• Knowledge of new product governance, control, and risk management,
• Knowledge of the full MS Office suite and MS Projects,
• Ability to understand Technical Architecture of all existing and proposed solutions for digital banking,
• Define SIT, UAT, POST Implementation conditions,
• Develops accurate and complete test plans,
• Leads testing efforts,
• Ensures issues are identified, tracked, reported on and resolved in a timely manner,
• Works with channel owners to identify required changes,
• Communicates needed changes to development team,
• Identifies and documents system deficiencies and recommends solutions.

Interested applicants who meet the job requirements should e-mail their CVs to: [email protected] with the Heading: “Merchant Technical Officer” attaching scanned copies of academic certificates and national ID.

APPOINTMENTS WILL BE MADE IN COMPLIANCE WITH BancABC’s RECRUITMENT POLICY.

Closing date: 21 November 2022 @ 16:30hrs