Merchant Technical Officer

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Merchant Technical Officer

  • Post Date:November 21, 2022
  • Views 653
0 Applications
  • Career Level Officer
    Qualification Certificate
    Experience 1-3 Years
  • Industry Banking
Job Description

Business Unit: Payments and Digital Financial Services
Geographical Area: Zimbabwe
Department: Payments and Digital Financial Services
Vacancy Manager: Merchant Services Manager

Purpose of the job

Responsible for all electronic banking applications to ensure adoption, usage, availability, and enhancement of functionality.

Focus Areas

Merchant setups and configurations

  • Setup of merchants within 24 hours of acquisition,
  • Accurate configuration of merchants on acquiring system,
  • Proper filing of merchant applications and setup forms,
  • Engagement with business for receipt of merchant applications,
  • Regular engagement with branch and head office unit staff to create awareness of digital banking products,
  • Sign off on all merchant setups timely.

Device configuration and deployment

  • Setup of merchant devices within 24 hours of application,
  • Deployment of devices within 48 – 72 hours of setup,
  • Accurate configuration of devices Proper filing of device setup documents,
  • Ensure devices / payment points are deployed within specifiedn timelines,
  • Engagement with technology teams to report any system challenges
  • Maintain all product governance papers.

Terminal usage and reporting

  • Sales turnover targets Volume targets and Active ratio,
  • Assist business units achieve sales targets,
  • Regular visits to merchant shops to ensure devices are working as expected,
  • Reporting any faults and replacement of faulty devices with 24 hours of receiving report.

Stakeholder and Merchant relationship management

  • Productive working relationships,
  • Prompt identification, management and mitigation of any risks relating to products,
  • Build strong relationships with till operators and supervisors for our devices to be device of choice,
  • Identify opportunities to leverage opportunities and share knowledge and lessons learnt.

Effective teamwork, self-management, and alignment with group values

  • Demonstrate pride in BancABC and Atlas Mara’s brand and values,
  • Handle stress in ways that do not negatively impact others
  • Plan and manage own workflow, anticipating obstacles, work prioritization, and following through on objectives within agreed timeframes and according to quality standards,
  • Act in an ethical, transparent, and morally defensible manner, including highlighting unethical practices,
  • Continually share, debate, and communicate learnings,
  • Flag and debate issues constructively,
  • Promote a co-operative climate in working with others to achieve shared goals,
  • Display skill at mentoring/coaching others and resolving conflict.

Qualifications and Work Experience

  • Business / Technical Certificate or Diploma,
  • 1+ years in card merchant support role,
  • Ndebele speaking candidates have an added advantage.

Special Skills and Competencies

  • Highly analytical and attentive to detail,
  • Excellent interpersonal and communication skills with an ability to be assertive, when necessary,
  • Able to interact confidently with senior stakeholders
  • Sound planning and organising skills with an ability to work with minimal supervision
  • Deadline driven
  • Proactive, resilient, and tenacious.

Technical Prerequisite

  • Knowledge of new product governance, control, and risk management,
  • Knowledge of the full MS Office suite and MS Projects,
  • Ability to understand Technical Architecture of all existing and proposed solutions for digital banking,
  • Define SIT, UAT, POST Implementation conditions,
  • Develops accurate and complete test plans,
  • Leads testing efforts,
  • Ensures issues are identified, tracked, reported on and resolved in a timely manner,
  • Works with channel owners to identify required changes,
  • Communicates needed changes to development team,
  • Identifies and documents system deficiencies and recommends solutions.

Interested applicants who meet the job requirements should e-mail their CVs to: [email protected] with the Heading: “Merchant Technical Officer” attaching scanned copies of academic certificates and national ID.


Closing date: 21 November 2022 @ 16:30hrs