Quality Controller

Job Description

Reports to: Quality Assurance Manager
Reporting staff: Nil
Interactions: Sales Manager, Growers, Depot Supervisor, Merchandisers, van sales team ,Ripener and General Hands
Location: Bulawayo Depot

Job Purpose:

The Quality Controller is responsible for ensuring that Processes of receiving, storing, ripening, dispatch and merchandising of product are done as per Matanuska standards at the depot and in retail stores.

Major Functions/Accountabilities:

• Produce daily and weekly written – reports on quality of coming at depot, in storage and in the market.
• To assist in drafting of SOPs, SICs and checklist where needed.
• Monitoring and providing inputs and assistance for all action plans for corrective and preventative measures for Bulawayo depot and retail. Providing progress reports on the actions plan status.
• To ensure adherence to all SOPs making sure every granular detail is followed.
• Monitoring the critical control points for Ripening process to ensure that processes are under control.
• To carry out Retail audits and maintain good relations with Fruit and Veg personnel at store level
• To engage Retail personnel in continuous, and or refresher training on product handling and quality maintenance
• To create a contact base for retail shops to be audited on a weekly basis.
• To monitor and carry out audits on
  • Systems at depot, distribution, van-sales.
  • Preventative maintenance of the depot
  • Health and safety at the depot
  • Hygiene and compliance to Hygiene standards at the Depot
  • Retail store displays and adherence to product management specifications
  • Compliance to SICs and SOPs at depot and in retail store by merchandisers
• To assist Operations and Sales to carry out root cause analysis for complaints and audit non-conformances at depot and in retail.
• To provide training on aligning the SOPs and the operations being undertaken by operators at the depot.
• To mentor and guide and provide training to the resources on quality, hygiene, and food safety.
• To mentor and guide and provide training to the Merchandiser resources on quality, hygiene, food safety and staging of fruit according to prescribed standards.
• To engage with management, Depot Manager, Sales supervisor, and merchandisers on a continuous basis
• To assess incoming product and give feedback to growers on the received product.
• To assess and inspect dispatch product and ensure product is compliant prior to despatch.
• To provide input on SOP’s and SIC ‘s
• To report to the Quality Manager on a weekly on all Quality issues.
• To report disciplinary issues to relevant manager when needed.
• Work towards reduction of waste by highlighting potential problematic areas.
• Populations of reports and CAR’s when needed.
• To monitor and manage waste, from Depot and van-sales.
• To monitor and manage returns from Retail shops, acceptance of returns to be based on strong reasons and within benchmark percentage.

APPLICATIONS

Applications are to be addressed to the Human Resources Manager via email to [email protected] by end of day 29 August 2024