Regional Manager

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Regional Manager

  • Post Date:August 16, 2022
  • Views 493
0 Applications
  • Career Level Manager
    Qualification Degree
    Experience 1-3 Years
  • Industry Business
Job Description

An exciting opportunity exists for a Regional Manager to join our team in Zimbabwe.

The main purpose of this role is to effectively support, coach, and performance manage a rapidly growing network of SMH agents within an appointed region.

The Regional Manager reports directly to the Operations Lead. This position is responsible for overseeing the functioning of all SMH booths within specific regions based in Zimbabwe to ensure they are functioning optimally and in accordance with regulations. This position is also responsible for identifying ways to expand the operations within their region. They must compile and submit required reports.

Internal Liaison takes place with internal staff. External liaison takes place with all 3rd party suppliers and customers.

Duties and Responsibilities (Include but is not limited to):

  • Manage all queries on the ground
  • Respond to escalated queries from service providers
  • Solve issues encountered for transactions within the region
  • Identify ways to grow the region
  • Provide information regarding Mukuru/SMH services
  • Explain to potential customers what Mukuru/SMH does and how transfer work
  • Provide potential customers with the various locations where money can be sent
  • Uphold and professionally promote the Mukuru/SMH brand
  • Respond to suggestions regarding new locations for booths
  • Conduct a site visit to the specific area
  • Identify the need and whether it is a viable opportunity
  • Maintain good relations with site owners and local authorities
  • Carry out inspections on booths to ensure they are running effectively
  • Monitor that agents are abiding by trading hours
  • Oversee that staff carry out due care and management of property and maintenance marketing materials
  • Monitor that staff maintain own knowledge of products and services, as well as changes in regulations
  • Monitor the booth appearance is top notch and brand compliant
  • Ensure staff presentation and service level are of a standard of excellence
  • Gauge customer satisfaction
  • Address any issues and customer complaints
  • Monitor competitor activity, product offerings and advertising in and around our agent locations
  • Gather all relevant market intelligence
  • Report and provide recommendations for business development opportunities
  • Complete all required HR administration for the team
  • Coach and mentor Retail Supervisors
  • Respond to escalated queries
  • Collect and collate all required statistics
  • Monitor all agent activities in Zimbabwe and report on all relevant information
  • Collate all relevant information in the correct report template
  • Submit weekly and monthly reports timeously
  • Report on potential security threats, make recommendations to address them and implement
  • Attend bi-annual performance meeting with Head of Regions
  • Attend all required training courses and participate in required compliance training and assignments

Key Requirements:

  • Grade 12 or equivalent (Essential)
  • Relevant degree/diploma (Desirable)
  • 2 years -experience in a supervisory role in financial services environment (Essential)
  • Knowledge of foreign exchange
  • Knowledge of exchange control regulations
  • Knowledge of FICA regulations
  • Knowledge of money laundering
  • Knowledge of MMT Store management
  • Knowledge of HR principles

Additional Skills:

  • Multitasking skills
  • Computer skills (MS Office)
  • Telephone skills
  • Verbal communication skills
  • Organisational & administrative skills
  • Conflict management skills
  • Attention to detail
  • Interpersonal skills

Should you be appointed in a hybrid, remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks please consider your application unsuccessful.