Mukuru seeks a Senior KYC Verifications Officer in Harare

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Senior KYC Verifications Officer

Post Date:February 24, 2022
Views 612

0 Applications

Career Level Officer
Qualification Diploma
Experience 1-3 Years
Industry Banking

Job Description

An exciting opportunity exists for a Senior KYC Verification Officer to join our team in Zimbabwe.

Please note that this role is on a 12-month fixed term contract basis.

The Senior KYC Verification Officer role is based in Harare and reports directly to the Verification Supervisor.

The main purpose of this role is to provide ad hoc assistance and act as 2IC to the KYC Verification Team Leader.

Duties and responsibilities (include but is not limited to):

Oversee the scheduling of duties of the Verifications team
Respond and resolve escalated queries from the Verifications team
Assist with all second level queries
Aid the verification team as and when required
Prepare documentation required for month end reporting
Coach and mentor, the Verifications team
Assist with training of new Verification officers.
Always provide good customer service
Report any suspicious activities on customer accounts
Uphold the company brand
Manage own professional and self-development

Key Requirements:

Grade 12 or equivalent (Essential)
Degree/Diploma (Desirable)
Agent Training and processes (Desirable)
Understanding and speaking/reading/written of Shona, Ndebele, (Essential) or other African languages.
1 year Verification Experience (Essential)
Knowledge of money transfer procedures
Knowledge of document regulations
Knowledge of AML
Knowledge of document rules and processes

Additional Skills:

Computer skills
Typing skills
Telephone skills
Verbal and written communication skills
Organisational & administrative skills
Attention to detail
Interpersonal skills
Teamwork
Problem solving skills

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S EE TARGET

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