Senior Operations Clerk (Heritage Branch)

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Senior Operations Clerk (Heritage Branch)

  • Post Date:November 17, 2022
  • Views 152
0 Applications
  • Career Level Clerk
    Qualification Diploma
    Experience 1-3 Years
  • Industry Banking
Job Description

Business Unit: Retail and SME Banking Division
Geographical Area: Zimbabwe
Department: Retail & Business Banking
Vacancy Manager: Branch Team Leader

Purpose of the job

To assist Back office Supervisor in overseeing the back-office department and ensure efficient processing of customer transactions and provide a support service to the front office. To safeguard customer mandates and maintain high standards of confidentiality and security.

Main Focus Areas


  • Supervision and ensure processing of customer instructions from the tellers for checking as and when they are received.
  • Validates the instructions collected from the tellers daily by checking completeness and correctness of information provided and that the customer signature(s) has been verified and the instruction has been stamped to ensure that the instruction is ready for processing.
  • Checks and validates customer accounts by using FCC to ensure that the transfer can be effected from the customer’s account
  • Advises customer by phone/ e-mail to update them where transfers cannot be effected because of insufficient funds as necessary.
  • Refers transactions that are out of the ordinary for confirmation.
  • Approves customer instruction by signing it as authorization for all instructions below USD$10000.00 daily.
  • Seeks approval of all transfers of USD$10000.00 and above daily by sending them to the Branch Manager Team Leader Customer Service for authorization.
  • Receives authorized transfers from Back Officer Supervisor daily for processing and forwards all authorized instructions to Back Officer Clerk for capture on FCC System.
  • Sends T/T instructions to Treasury Back Office for for futher processing by midday daily.
  • Receives processed instructions from Back Office Clerk daily for authorization on the FCC System.
  • Authorization of teller transactions.
  • Authorizes transaction in the FCC System by checking correctness of details on the system against the physical instruction to ensure correct of input daily.


  • Prints the previous day’s reports from FCC for tick-back every morning together with the previous day’s physical instructions for verification daily.
  • Ticks ,signs and hand over reports to Branch Manager for daily scrutiny.


  • Balances relevant suspense accounts daily in order to verify whether entries have been authorized to go through the correct accounts.
  • Investigates anomalies on suspense accounts by verifying originators of the entry/ voucher to take necessary steps to regularize account daily.


  • Ensures that the Back-Office Clerk and tellers perform their duties according to laid down procedures byquality checking their work on a daily basis to ensure that errors are minimized.
  • Ensures that the departments are adequately manned by close monitoring of subordinates to avoid backlog and disruptions in work flow daily.
  • Manages the attendance register for the branch daily by carrying out regular checks to see if staff in the branch is signing on and off.
  • Ensures that subordinates maintain a proper filling system by weekly checking at random in order to assist in the speedy access to information needed for the efficient delivery of service.

Skills and Competencies:

  • Positive attitude.
  • Attention to detail.
  • Risk awareness.
  • Task oriented
  • Efficient time management.
  • Ambitious and energetic, able to get things done.
  • Confident and resilient.

Job Related Knowledge

  • Knowledge of legal and regulatory issues typical for the country banking system.
  • Knowledge and analytical skills, ability to understand main aspects of a financial institution’s operations, including strategy, product/services design, credit risk management, credit underwriting, collections, etc.

Qualifications and Work Experience

  • A Diploma in Accounting, Business Studies, Marketing or related field.
  • A University Degree will be an added advantage.
  • Minimum 2 years back office banking experience or similar.

Interested applicants who meet the job requirements should e-mail their CVs to: [email protected] attaching all your academic certificates and National ID with the Heading: “Senior Operations Clerk ”.


Closing date: 19 November 2022 at 16:30hrs.