July28 Group is looking for a Software Support Consultant

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Software Support Consultant

Post Date:November 3, 2022
Views 231

0 Applications

Career Level Consultant
Qualification Degree
Experience 1-3 Years
Industry ICT

Job Description

Medium Level Role

Are you a trained Accountant with a flair for IT and keen to pursue this career path in the long term. One should have had completed their full term of articles, good command of International Standards of Auditing and International Financial Reporting Standards including being very proficient with using a computer. An IT qualification will be an added advantage.

We will be looking for some of these qualities in the person for this role:

Excellent communication skills
Sharp Problem-Solving Skills
The Ability to Work Within a Team
Creative Thinking
Analytical Thinking
Mathematics Skills
A Voracious Learner
The Ability to Thrive Under Pressure
Critical Thinking Skills
Active Listening Skills
Time Management Skills
A High Degree of Technical Skill
Adaptability
Tenacity
Attention to Detail
An Understanding of Business Processes
Proactiveness
Patience
With a general sense of urgency in execution of their role

The role

Assumes other special activities, responsibilities, and special projects from time to time as directed
Ensure that delivery meets customer and management satisfaction
Ensuring quality of service by developing a thorough and detailed knowledge of technical specifications
Identify, manage, report and resolve any issues/potential risks that were identified at the client and handled by the consultant. Ensure that all relevant parties receive all relevant communication
Provide telephonic support to users experiencing problems using the software, or inquiring how to use specific features
Make pro-active support calls to ensure that all clients are satisfied
Remote support via remote means
On-site support
Ensuring quality of service by developing a thorough and detailed knowledge of technical specifications
Providing technical advice/training to clients on all aspects of the installation and use of software both before and after the sale
Partake in knowledge sharing, and the creation of regular Frequently Asked Questions presentations, and proactively inform team leader of product and client trends
Communicating with other professionals on product capabilities, developing new software systems, modifying existing software to correct errors, creating software system testing and
Documentation, and communicating with management, staff, and clients.

To apply for this position, please submit your application via this link: https://www.optimizehire.org/apply-job?i=MTYwNA%3D%3D and select the Software Support Consultant (Harare, Zimbabwe, Zimbabwe) position from the Job Opening drop-down menu.

For more information about our company, please visit our web site at http://www.july28.org.

We are an equal opportunity employer.

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