July28 Group is looking for a Software Support Consultant

Software Support Consultant

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Software Support Consultant

  • Post Date:November 3, 2022
  • Views 210
0 Applications
  • Career Level Consultant
    Qualification Degree
    Experience 1-3 Years
  • Industry ICT
Job Description

Medium Level Role

Are you a trained Accountant with a flair for IT and keen to pursue this career path in the long term. One should have had completed their full term of articles, good command of International Standards of Auditing and International Financial Reporting Standards including being very proficient with using a computer. An IT qualification will be an added advantage.

We will be looking for some of these qualities in the person for this role:

  • Excellent communication skills
  • Sharp Problem-Solving Skills
  • The Ability to Work Within a Team
  • Creative Thinking
  • Analytical Thinking
  • Mathematics Skills
  • A Voracious Learner
  • The Ability to Thrive Under Pressure
  • Critical Thinking Skills
  • Active Listening Skills
  • Time Management Skills
  • A High Degree of Technical Skill
  • Adaptability
  • Tenacity
  • Attention to Detail
  • An Understanding of Business Processes
  • Proactiveness
  • Patience
  • With a general sense of urgency in execution of their role

The role

  • Assumes other special activities, responsibilities, and special projects from time to time as directed
  • Ensure that delivery meets customer and management satisfaction
  • Ensuring quality of service by developing a thorough and detailed knowledge of technical specifications
  • Identify, manage, report and resolve any issues/potential risks that were identified at the client and handled by the consultant. Ensure that all relevant parties receive all relevant communication
  • Provide telephonic support to users experiencing problems using the software, or inquiring how to use specific features
  • Make pro-active support calls to ensure that all clients are satisfied
  • Remote support via remote means
  • On-site support
  • Ensuring quality of service by developing a thorough and detailed knowledge of technical specifications
  • Providing technical advice/training to clients on all aspects of the installation and use of software both before and after the sale
  • Partake in knowledge sharing, and the creation of regular Frequently Asked Questions presentations, and proactively inform team leader of product and client trends
  • Communicating with other professionals on product capabilities, developing new software systems, modifying existing software to correct errors, creating software system testing and
  • Documentation, and communicating with management, staff, and clients.

To apply for this position, please submit your application via this link: https://www.optimizehire.org/apply-job?i=MTYwNA%3D%3D and select the Software Support Consultant (Harare, Zimbabwe, Zimbabwe) position from the Job Opening drop-down menu.

For more information about our company, please visit our web site at http://www.july28.org.

We are an equal opportunity employer.