A Harare based IT Company seeks a Technical Services Manager

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Technical Services Manager

Post Date:October 24, 2022
Views 248

0 Applications

Career Level Manager
Qualification Diploma
Experience 3-5 Years
Industry ICT

Job Description

A Harare based IT Company is looking for a Technical Services Manager.

Responsible for:

Carrying out daily briefing meetings with subordinates to assess work done and action items for the day.
Assessing and reviewing all outstanding jobs of subordinates and escalating all jobs outstanding for more than Twenty-four (24) hours.
Carrying out weekly performance reviews for all subordinates.
Recommending and drafting trainings calendar for subordinates.
Drafting Services & maintenance calendar for all SLA customers.
Assisting junior engineers with customer issues and internal issues.
Supervision of Student attaches and the Graduate Trainees in their areas of specialization
Designing and implementing computing (server and storage devices) solutions to meet the clients’ needs.
Designing and implementing virtualized environment solutions as per client specifications.
Supervision of Weekly and quarterly customer reports
Facilitate departmental Strategy Implementation and review.
Coordinates and facilitates weekly and quarterly customer visits
Carrying out any other duties as delegated by the Head of Department.

Incumbent *must* have the following:

Qualifications:

Degree or Diploma in Information Technology or related qualification.
Certifications in IBM/Lenovo products or services or equivalent courses.
Certified or strong knowledge in Datacenter Infrastructure (Storage, SAN & servers) , Virtualization software (VMware, Hyper-V), Backup & replication solutions (VEEAM, TSM).

Experience:

Minimum of 3 years in a similar position.

Interested candidates must CVs to: [email protected] before 26 October 2022

Only shortlisted candidates will be contacted

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