Trucks & Bus Service Manager

Job Description

Applications are invited from suitably qualified persons to fill in the vacancy of UD, VOLVO, EICHER & DONG FENG TRUCKS AND BUS SERVICE MANAGER that has arisen in the Group.

Overall Purpose.

The Service Manager, who reports to the Business Unit Manager, serves as a direct link between our customers, service team, and business partners, and is in charge of ensuring best practices and providing exceptional customer service.

Key Responsibilities

• Overseeing the timeous diagnosis, repairs and maintenance of Trucks and Buses at the dealership
• Allocation of duties and allocation of jobs (trucks and buses) to artisans
• Outsourcing jobs not undertaken in-house in conjunction with the Parts Manager and Branch Manager
• Liaising with the parts Dept over required parts
• Overseeing Quality Control, safety and security issues in the workshop
• Facilitating the safe and prompt collection, repairs / service / and delivery of customers trucks and buses
• Overseeing housekeeping in the workshop
• Developing rapport with colleagues, customers and suppliers
• Overseeing all warranty and claims procedures from the OEMs.
• Maintaining the workshop according to the company’s and OEMs Visual Standards
• Ensuring that all staff are up to date with Truck and Bus developments
• Ensuring that all staff are trained
• Ensuring that customer complaints are investigated thoroughly and resolved
• Ensuring that all Artisans, Service Advisors, Foreman, Chargehands are fully utilized and occupied.
• Ensuring that a database of all clients is developed and maintained.
• Preparing budgets for the department.
• Networking with all dealers, suppliers, customers, other managers.

Key Skills & Attributes

• Vast knowledge about trucks and buses (not general knowledge of passenger vehicles)
• Organisational skills and ability to meet deadlines
• Very good written and oral communication skills
• Quality Oriented & Customer focused
• Strong leadership skills and proven supervisory experience
• Exceptional negotiation skills
• Promotional prowess and networking ability

Qualifications & Experience

• Previous / current experience with Trucks is a must
• Class 1 qualified journeyman
• Workshop management experience is a must
• OEM training and certification
• Minimum of 5 years’ working experience as a Truck / Bus Service Manager
• Driver’s license preferably Class 1 / 2.

Interested applicants are requested to send their CVs via email to [email protected] stating the job applied for in the email subject.

Only shortlisted candidates will be contacted.

Closing date for applications is 30 August 2024.